Lockdown may have prevented us from doing business, but we used that time to ensure that our Dealership is a safe environment for our customers and staff. We are pleased to inform you that we are open for vehicle sales and services as prescribed in the Level 4 lockdown regulations issued on 12 May 2020.

Sales

At Dirk Ellis Volkswagen, we’ve always worked hard to supply you with the best quality vehicles and world-class customer service. Now, more than ever our greatest priority is to keep providing excellent customer service that our customers are so used to. In challenging times like these, with the impact of the Coronavirus (COVID-19) causing global interruptions to business, we will continue to support customers who wish to purchase vehicles. Therefore, we would like to reassure you that sales of new and pre-owned vehicles will remain uninterrupted.

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Service

We are now able to service vehicles. What to expect when you bring your vehicle to our Service Department:

  • Due to the COVID-19 pandemic we have restricted access to our premises.
  • You will be met at your vehicle by one of our friendly staff members as no one is allowed in the workshop area.
  • You will sign the required documents at your vehicle.
  • The vehicle will be sanitised prior to entering the workshop.
  • After the work is completed the vehicle will be sanitised again and parked in one of the bays outside.
  • We unfortunately can no longer offer a shuttle service or courtesy vehicles.
  • We unfortunately can no longer collect and deliver vehicles as in the past.
  • We do all bookings online or telephonically and no walk-in customers are allowed unless an emergency.

Rest assured, we still offer the quality of service our customers are used to.

Simply click the ‘Book Service’ button below.

BOOK SERVICE

Vehicle sales will be allowed under the following conditions:

Phase One (13 – 23 May 2020)

  • All dealerships and used car outlets will operate with up to 30% of employment subject to a maximum of one employee or customer per every nine (9) square metres of floor space: Provided that small businesses may operate with a minimum of five employees.
  • The majority of car sales will be done remotely via the internet or e-Commerce or telephone. Personal contact will be kept to a minimum and only on appointment under very strict hygiene and social distancing conditions in line with the Regulations.
  • Test drives will be conducted on appointment only.
  • Home delivery of vehicles with full sanitisation will be mandatory.
  • Where possible, electronic, or virtual signatures will be used for finance and insurance documentation.
  • Car auctions for all categories will be conducted online in compliance with the CPA Regulations.

Phase Two (25 May – 6 June 2020)

  • All dealerships and used car outlets will operate with up to 60% of employment.
  • Limited customers will be allowed to enter the dealership under very strict hygiene and social distancing conditions in line with the Regulations.
  • Remote vehicle sales will continue for those potential customers with access to online services.
  • Test drives can be arranged on site by appointment only, and under very strict hygiene conditions including fully sanitised cars.
  • On site pick-ups and deliveries of fully sanitised cars will be allowed under strict hygiene conditions with an option of home delivery of fully sanitised cars, if possible.
  • Car auctions for all categories will be conducted online in compliance with the CPA Regulations and limited physical contact will be allowed for viewing prior to the auction under very strict hygiene conditions including fully sanitised cars.

Phase Three (From 8 June 2020 until Alert Level 4 is Lifted)

  • All dealerships and used car outlets will operate with up to 100% of employment.
  • Customer on-site contact will be allowed, but kept to a minimum, whilst remote vehicle sales is encouraged.
  • Test drives can be arranged on site by appointment only, and under very strict hygiene conditions including fully sanitised cars.
  • On site pick-ups and deliveries of fully sanitised cars will be allowed under strict hygiene conditions with an option of home delivery of fully sanitised cars if possible.
  • Car auctions for all categories will be conducted online in compliance with the CPA Regulations and limited physical contact will be allowed for viewing prior to the auction under very strict hygiene conditions including fully sanitised cars and limits on the numbers of persons at auctions in order to maintain a distance of at least 1.5m between persons at all times, including when entering or exiting from an auction.

Further Directions in relation to the sale of cars:

  • All dealerships and used car outlets will ensure limited teams of employees and contractors to access the dealerships to prepare for the start-up in line with COVID-19 risk mitigation measures.
  • All dealerships and used car outlets shall implement health and safety measures, including, but not limited to the following: (a) Sanitisation procedures at all sites will be strictly applied to ensure that all work surfaces, equipment and cars on the floor are disinfected before the dealership is opened, and regularly cleaned during the working period; (b) maintaining social distancing protocols at all times; (c) ensuring that all staff and customers wear a cloth face mask or a home-made item that covers the nose and mouth and not allowing any customer access to a dealership, used car outlet or auction without a face mask; (d) not allowing an employee who is sick or who has COVID-19 symptoms to work; (e) mandatory screening of all employees when they arrive for work on a daily basis; (f) mandatory signing of a register by all visitors and customers to all sites; and (g) not permitting children access to dealerships and used car outlets under Alert Level 4.
  • Dealer Principals or other persons in charge of dealerships and used car outlets will ensure that ongoing training and guidance on personal hygiene and preventative measures are communicated to all employees on a regular basis.
  • All dealerships and used car outlets shall at all times act in compliance with risk-adjusted measures for occupational health and safety as a prerequisite for operation.

Information will be updated periodically.