Where do you service a Volkswagen?

With us.

Dirk Ellis Volkswagen is synonymous with service excellence in the Eastern Cape and the greater South African automotive industry.

Your Volkswagen and wellbeing are our top priority. To ensure you have complete peace of mind, we always strive to provide the best customer experience. From the moment you step into Dirk Ellis Volkswagen, you’ll receive all the care and experience that truly demonstrates why Volkswagen really is the People’s Car.

We have a committed Service team with world-class experts to ensure that you and your Volkswagen are always taken care of. With our revered expertise, we give your Volkswagen the love it deserves and ensure it runs exactly as it should. After all it’s customer service that drives us, and you forward.

The lifeblood of your vehicle’s engine

Quality, performance and reliability

It’s crucial to pay attention to the quality of engine oil used in your vehicle. Our new Volkswagen Group Genuine Engine Oils.

Long term benefits:

> Impressive levels of sludge control management

> An altogether healthier, reliable engine

> Less-likely to resist a cold start

EasyDrive Maintenance and Service Plans

Warranty, Service and Maintenance Plans.

We know that you chose your Volkswagen because it’s perfectly suited to you. But if for some reason, there’s a defect due to manufacturing, you never have to worry. Volkswagen Passenger and Commercial Vehicles come standard with a variation of Warranties (i.e. Standard, Paint and Corrosion)” and EasyDrive Maintenance and Service Plans.

Please see below table for the Standard EasyDrive Vehicle Plans offering and our Volkswagen EasyDrive Vehicle Plans extensions of up to 10 years or 400 000km which is model and vehicle usage specific.

Our range of EasyDrive Vehicle Plans also offer you protection against future repair and servicing costs over the lifespan of your vehicle giving you peace of mind.

Finding the right kind of EasyDrive Vehicle Plan that leaves you and your Volkswagen covered, is as important to us as it is to you.

*Some vehicles do not come standard with Service or Maintenance Plans

Volkswagen Service Reasons to Believe

Service time? To help keep you on the road and living your best life, Volkswagen’s EasyDrive vehicle plans have been fine tuned to ensure the experience is as smooth as the car you love to drive. Besides, no one knows your Volkswagen as well as those who manufactured it.

Qualified experts, Volkswagen Genuine Parts; superb customer care – that’s what you could expect when you service your Volkswagen with Dirk Ellis Volkswagen.

We cam. You saw

We captured

Service so transparent you can see through

With Volkswagen Service Cam, we take you through the service before it even begins. You will now be able to view services that are required for your car. You call it transparency. We call it service.

How does Service Cam work?

Once you book your service appointment, all you have to do is let us know if you’d like to be contacted through email or mobile. We will take it from there.

Video showcase of care will follow.

A video showcase will give you a glimpse into all the additional services your car needs. From tyre replacement to brake pad wear, find out exactly what requires our care.

Your confirmation on the services.

After thoroughly viewing the video showcased to you, Service Cam enables you to approve the added services and costs associated with them. Only after your go ahead will all the required services be undertaken by us.

Service completion.

Once the service procedures are complete, your Volkswagen will be dropped off at your premises, or be ready to be picked up from the workshop.

Volkswagen Service

When you buy a Volkswagen, you know you are getting so much more than just a car, and, because no one knows your Volkswagen better than we do, you will always get service and parts of the highest international standard. So make sure you give your Volkswagen the love it deserves and ensures it runs exactly as it should.

It makes sense to let the people who built you Volkswagen, service your Volkswagen. Ensure only the best expertise, quality and safety standards through world class customer service, and the use of 100% Volkswagen Parts.

Courtesy Vehicles

We always go the extra mile for our customers to ensure that they are not without transport whilst their vehicle is booked in for a Service and/or repairs.

Warranty-Related Repairs

However, please note that courtesy vehicles are for warranty-related repairs only and are free-of-charge. Should a courtesy vehicle (subject to availability) – for non-warranty related work be required, a daily fee of R350 will apply with a 100 km travel restriction per day.

Service / Service-Related Repairs

We are able to shuttle Service customers to home or work (see rates below) as we are not obliged to offer a courtesy vehicle for servicing or service-related repairs. If your vehicle is booked in for a Service and or service-related repairs and should be collected at/delivered to a surrounding area, the following rates will apply:

Jeffreys Bay

  • Free of charge

Humansdorp / Paradise Beach / Aston Bay

  • R100 (collect and deliver vehicle)
  • R50 (collect or deliver vehicle)

Cape St Francis / St Francis Bay / Patensie                             

  • R300 (collect and deliver vehicle)
  • R150 (collect or deliver vehicle)


  • R350 (collect and deliver vehicle)
  • R200 (collect or deliver vehicle)

Tsitsikamma / Port Elizabeth                      

  • R500 (collect and deliver vehicle)
  • R250 (collect or deliver vehicle)

Terms and conditions apply.

Volkswagen Parts

At Volkswagen, we aim to keep your Volkswagen a Volkswagen by offering you a range of Volkswagen original equipment, tried and tested parts and accessories to suit your every need. At Volkswagen, the safety and satisfaction of our customers always comes first.

Volkswagen Parts are designed specifically for each individual model, ensuring optimal vehicle operations, uncompromised safety and perfect compatibility. Volkswagen owners experience consistent peak performance with Volkswagen Parts.

Volkswagen Genuine Parts®

Genuine Parts® are engineered alongside the development and production process of specific vehicle models. Genuine Parts® not only ensure the best quality with the latest technical advancements, but they also offer uncompromised safety, reliability and performance thanks to their high quality and durability. Genuine Parts® ensure they offer the lowest cost over the life of your vehicle and contribute to maintaining your Volkswagen’s resale value.

Volkswagen Exchange Parts

Fitting your vehicle with an Exchange Part will ensure an economical repair solution that is as kind to the environment, as it is to your wallet.

  • What is an Exchange Part?
    Exchange Parts are parts that have been refurbished and restored to deliver the same safety and longevity of comparable Genuine Parts, for less.
  • Why fit Volkswagen Exchange Parts?
    Volkswagen Exchange Parts are the cost-effective option to Volkswagen Genuine Parts for older vehicles (5+ years)
    • This product range offers a price advantage and satisfies the same high quality requirements as Genuine Parts – with a 12- month warranty.
    • Exchange Parts extend the service life of your vehicle and help maintain the resale value of your Volkswagen.
  • How does it work?
    • If you would like to purchase an Exchange Part and have a like-for-like part to return, the Dealer will accept your core part and perform a brief inspection.
    • Once the core is found suitable, the reconditioned Exchange Part is sold to you at a recommended retail price that is lower than what you would have paid for the Genuine Part.
    • Your original part is then returned to Volkswagen and follows Volkswagen’s re-manufacturing process.
    • This part should be fitted in a Volkswagen workshop where you can experience a quality repair service combined with technical expertise. This will also help to maintain the resale value of your vehicle.

Volkswagen  Economy Parts

The smartest and affordable addition to the current range of Volkswagen Parts, that is of outstanding quality. This is due to an intensive and rigorous development and testing programme done exclusively by our engineers, and meets the highest international standards.

  • Economical.

Specially developed for older Volkswagen models to provide low-cost repairs and maintenance

  • Brand quality.

100% Volkswagen Parts tested and approved by the Volkswagen Group development team.

  • With or without fitting.

From your Volkswagen Dealer at an attractive price. Available as complete packages including fitment or as single parts.

  • Suitable range.

From your Volkswagen Dealer at an attractive price. Available as complete packages including fitment or as single parts.

  • Clever alternative.

A clever and low-cost alternative for older vehicles which may be out of warranty.